Shipping policy
Last updated: 15 July 2026
Maisonvirelle offers free standard shipping on all orders delivered within the United Kingdom. This policy explains our delivery locations, shipping costs, processing times, estimated transit times, tracking and customer-support process.
Shipping Locations
We currently deliver exclusively to addresses within the United Kingdom. We do not currently offer international delivery outside the United Kingdom.
Customers are responsible for providing a complete and accurate delivery address during checkout.
Shipping Costs
Standard shipping: Free
All orders delivered within the United Kingdom qualify for free standard shipping. No minimum order value is required.
The complete amount payable to Maisonvirelle will be displayed before the order is submitted. We do not add undisclosed shipping charges after checkout.
Order Cutoff Time
Our order cutoff time is 6:00 PM GMT.
Orders placed after the cutoff time are processed from the next business day. Business days are Monday to Friday, excluding applicable public holidays.
Order Processing Time
Orders are normally processed within 1–2 business days, Monday to Friday.
Processing includes order verification, payment confirmation, preparation and handover to the relevant delivery partner.
Transit Time
Estimated transit time after dispatch is 4–6 business days, Monday to Friday.
Estimated Total Delivery Time
The estimated total delivery time is 5–8 business days:
- Order processing: 1–2 business days.
- Estimated transit: 4–6 business days.
- Estimated total delivery time: 5–8 business days.
Delivery times are estimates and are not guaranteed. Delays can occasionally occur because of delivery-provider disruption, severe weather, public holidays, address problems or other circumstances outside our reasonable control.
Delivery Partners
Orders are delivered using an available delivery partner selected for the order and destination. The final carrier and available tracking information will be shown in the dispatch confirmation or tracking details.
Tracking Your Order
After your order has been dispatched, you will receive an email containing the available tracking information.
You can check your delivery status through our Track Order page.
Tracking information may take some time to update after an order has been handed to the delivery partner.
Changing a Delivery Address
If you need to change your delivery address, please contact us as soon as possible. We might be able to update the address before the order has been processed or dispatched, but changes cannot be guaranteed once processing has begun.
Delivery Issues
If your order is delayed, appears lost or arrives damaged, please contact our customer support team. Include your order number and any relevant tracking information so we can investigate the issue.
If an item arrives damaged, defective or different from what was ordered, Maisonvirelle will provide assistance in accordance with our Returns & Refunds Policy. Mandatory consumer rights remain unaffected.
You can contact us through our contact form or via support@maisonvirelle.uk.
Questions
For additional information, please review our FAQ page or contact our customer support team.
Contact Information
Shop name: Maisonvirelle
Legal operator: Ferdi Batmaz
Address: Feldstraße 23B, 52477 Alsdorf, Germany
Email: support@maisonvirelle.uk
Phone: +44 7441 392301
Contact form: Contact Maisonvirelle
Customer service opening hours:
Monday–Friday: 9:00 AM–5:00 PM (GMT)
Saturday–Sunday: 11:00 AM–4:00 PM (GMT)
We aim to respond to enquiries within 24 hours.