FAQ

Order handling takes 1–2 business days and transit takes 4–6 business days. The estimated total delivery time is 5–8 business days. See our Shipping Policy for full details.

Yes. We offer free shipping on all orders within the United Kingdom, with no minimum order value.

Maisonvirelle is an online retailer based in Alsdorf, Germany. We serve customers throughout the United Kingdom and provide customer support in English.

Please contact us as soon as possible with your order number and details of the issue. We will assess the item and arrange an appropriate resolution. Return costs for damaged, defective or incorrect items are covered by Maisonvirelle. See our Returns & Refunds Policy.

Please contact us as soon as possible. We may be able to cancel or amend an order before it has been processed or dispatched, but changes cannot be guaranteed once processing has begun.

You have 30 days from the day you receive your order to request a return. Items must be unused, in their original condition and returned with the original packaging, tags and accessories. Please contact us before sending an item back. Full conditions are in our Returns & Refunds Policy.

Once your return has been received, inspected and approved, the refund is processed to your original payment method. It can take up to 10 business days to appear, depending on your bank or payment provider.

Your statutory consumer rights are not affected. If an item arrives damaged, defective or incorrect, please contact us so we can assess the issue and arrange an appropriate resolution.

Use our Contact page, email support@maisonvirelle.uk or call +44 7441 392301. Please include your order number when asking about an existing order.

No. We currently ship exclusively within the United Kingdom.

No. Maisonvirelle is an online-only retailer.

The payment methods currently available for your order are displayed securely at checkout.

If you would like a different size, colour or product, contact us before returning the item. Our customer care team will explain the available exchange options. See our Returns & Refunds Policy for the return conditions.

After dispatch, you will receive an email with your tracking number. You can also use our Track Order page. Tracking updates may take some time to appear after dispatch.