Contact information
We’re here to help.
If you have questions about an order, delivery, return, product or sizing, please contact the Maisonvirelle customer support team.
Customer Support
Email: support@maisonvirelle.uk
Phone: +44 7441 392301
Contact form: Contact page
Customer Service Opening Hours
Monday–Friday: 9:00 AM–5:00 PM (GMT)
Saturday–Sunday: 11:00 AM–4:00 PM (GMT)
Our customer support team is based in Germany and provides English-language support for customers in the United Kingdom.
We aim to respond to enquiries within 24 hours.
Please include your order number when contacting us about an existing order so we can assist you more efficiently.
Order and Delivery Questions
For order status, delivery updates or tracking information, please use our Track Order page.
Tracking information may take some time to update after your order has been dispatched.
Returns and Refunds
If you would like to request a return, please contact us within the applicable return period.
Eligible items may be returned within 30 days from the date of delivery, subject to the conditions stated in our Returns & Refunds Policy.
For complete information, please review our Returns & Refunds Policy.
Shipping and Delivery
Our estimated total delivery time is 5–8 business days:
- Order processing: 1–2 business days.
- Transit: 4–6 business days.
We provide free standard shipping on all orders delivered within the United Kingdom.
For complete delivery information, please review our Shipping Policy.
Business Information
Shop name: Maisonvirelle
Legal operator: Ferdi Batmaz
Address: Feldstraße 23B, 52477 Alsdorf, Germany
Email: support@maisonvirelle.uk
Phone: +44 7441 392301
Contact form: Contact page
Important Information
Please make sure your contact information and delivery address are complete and correct when placing an order.
If you need to change your order information, please contact us as soon as possible. We might be able to make changes before processing or dispatch, but changes cannot be guaranteed once processing has begun.
Contact Us
For all customer service enquiries, use our contact form or contact us through support@maisonvirelle.uk.