Terms & Conditions

Last updated: 18.6.2026

These Terms & Conditions (“Terms”) apply to your use of the Maisonvirelle website and to all orders placed through our online store.

By visiting our website or placing an order with us, you agree to be bound by these Terms. Please read them carefully before using our website or purchasing from us.

1. About Us

This website is operated by Maisonvirelle (“we”, “us”, “our”).

Trading name: Maisonvirelle
Legal business name: Maisonvirelle
Business address: Feldstraße 52477 Alsdorf
Email: Maisonvirelle21@gmail.com

If you have any questions about these Terms or your order, please contact us at [INSERT EMAIL].

2. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website.

You must not misuse our website by knowingly introducing viruses, malicious code, or any material that is harmful or technologically damaging.

We reserve the right to suspend, restrict, or terminate access to our website if we believe these Terms have been breached.

3. Products

We make every effort to display our products as accurately as possible, including product descriptions, images, colours, sizing, and pricing.

However, colours may appear slightly different depending on your device screen, lighting, and display settings.

All products are subject to availability. We reserve the right to discontinue any product at any time.

4. Product Information and Sizing

Product descriptions are provided to help you make an informed purchase decision. Please check the product description, sizing information, colour, and any available product details carefully before placing your order.

If you are unsure about sizing or product details, please contact us before purchasing.

5. Prices

All prices are shown in the currency displayed on our website at the time of purchase.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted.

If a product is listed at an incorrect price due to an error, we reserve the right to cancel the order and refund any payment made.

6. Orders

When you place an order, you are making an offer to purchase the selected product(s) in accordance with these Terms.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not guarantee acceptance of your order.

We reserve the right to refuse or cancel an order where necessary, including where:

• The product is unavailable

• Payment is not authorised

• There is an error in the product or pricing information

• We suspect fraud or unauthorised activity

• Delivery information is incomplete or incorrect

If we cancel an order after payment has been taken, we will refund the amount paid.

7. Payment

Payment must be made at the time of placing your order.

We accept the payment methods displayed at checkout. Payments are processed securely by third-party payment providers.

We do not store your full payment card details on our own systems.

8. Delivery

We deliver to the United Kingdom unless otherwise stated on our website.

Estimated delivery time is 4–6 business days after your order has been processed.

Delivery times are estimates only and may vary due to courier delays, stock availability, customs checks, public holidays, weather conditions, or other circumstances outside our control.

You are responsible for providing accurate delivery information. We are not responsible for delays or failed delivery caused by incorrect or incomplete address details.

9. Order Tracking

Once your order has been dispatched, you may receive tracking information by email where available.

You can track your order using our Track Your Order page or by contacting customer support.

Tracking updates may take time to appear after dispatch.

10. 30 Day Returns

We offer 30 day returns from the date your order is delivered.

To be eligible for a return, items must be:

• Unworn

• Unwashed

• Unused

• In their original condition

• With all original tags, labels, and packaging where applicable

We reserve the right to refuse returns that do not meet these conditions.

To request a return, please contact us at Maisonvirelle21@gmail.com with your order number and reason for return.

11. Statutory Cancellation Rights

If you are a consumer purchasing online, you may have a legal right to cancel your order within 14 days of receiving your goods.

This legal right is separate from our 30 day returns policy and does not affect your statutory rights.

If you wish to cancel under your statutory cancellation rights, you must inform us clearly by email at Maisonvirelle21@gmail.com.

After notifying us, you must return the goods within the required return period and in accordance with applicable law.

12. Return Shipping

Unless the item is faulty, damaged, or incorrect, you may be responsible for the cost of returning the item to us.

We recommend using a tracked postal service, as we cannot be responsible for returns that are lost in transit.

Return instructions will be provided once your return request has been approved.

13. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Refund processing times may vary depending on your bank or payment provider.

Original shipping charges may not be refundable unless required by law or where the item is faulty, damaged, or incorrect.

14. Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible at Maisonvirelle21@gmail.com with:

• Your order number

• A description of the issue

• Clear photos of the item and packaging where relevant

If the item is confirmed to be faulty, damaged, or incorrect, we will offer an appropriate solution, such as a replacement, refund, or return instructions.

Your statutory rights are not affected.

15. Exchanges

We may offer exchanges depending on product availability.

If you would like a different size, colour, or item, please contact us at Maisonvirelle21@gmail.com. If the requested item is unavailable, we may offer a refund or store credit where appropriate.

16. Promotions and Discounts

Promotions, discount codes, and special offers are subject to availability and may be withdrawn or changed at any time.

Discount codes must be entered at checkout and cannot usually be applied after an order has been placed.

Only one discount code may be used per order unless stated otherwise.

Discounts may exclude certain products, collections, sale items, shipping fees, or gift cards.

17. Gift Cards

If gift cards are offered, they are subject to the specific terms shown at the time of purchase.

Gift cards are not usually refundable or exchangeable for cash unless required by law.

18. Intellectual Property

All content on our website, including images, text, graphics, logos, product descriptions, layout, and design, belongs to Maisonvirelle or our licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without our prior written permission.

19. User Content and Reviews

If you submit a review, photo, comment, or other content to us, you confirm that the content is accurate, lawful, and does not infringe the rights of any third party.

By submitting content, you grant us permission to use, display, reproduce, and share that content for business, marketing, and website purposes, unless you withdraw permission where applicable.

We reserve the right to remove content that we consider inappropriate, misleading, offensive, or unlawful.

20. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, security, or practices of third-party websites. You access third-party websites at your own risk.

21. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please read our Privacy Policy to understand how we collect, use, store, and protect your personal information.

22. Limitation of Liability

We are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our negligence.

We are not responsible for losses that are not foreseeable, or for business losses such as loss of profit, loss of revenue, loss of data, or loss of business opportunity.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any rights you have under consumer protection law.

23. Events Outside Our Control

We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control.

This may include courier delays, supply chain disruption, customs delays, natural events, strikes, technical issues, or other circumstances beyond our control.

24. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on this page with the updated “Last updated” date.

The Terms that apply to your order are the Terms in place at the time you placed your order.

25. Governing Law

These Terms are governed by the laws of England and Wales, unless mandatory consumer protection laws in your country of residence provide otherwise.

If a dispute arises, we encourage you to contact us first so we can try to resolve the issue.

26. Contact Us

If you have any questions about these Terms, your order, delivery, returns, or refunds, please contact us:

Maisonvirelle
Email: Maisonvirelle21@gmail.com
Business name: Maisonvirelle
Business address: Feldstraße 52477 Alsdorf