Datenschutzerklärung

Privacy Policy

Last updated: 18.6.2026

This Privacy Policy explains how Maisonvirelle (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit our website, place an order, contact us, subscribe to marketing, or use any of our services.

We are committed to protecting your privacy and handling your personal information in a fair, transparent and secure way.

1. Who We Are

This website is operated by:

Business name: Maisonvirelle
Trading name: Maisonvirelle
Email: Maisonvirelle21@gmail.com
Business address: Feldstraße 52477 Alsdorf

For any privacy-related questions, you can contact us at: Maisonvirelle21@gmail.com.

2. Personal Information We Collect

We may collect the following types of personal information:

Information you provide directly

When you place an order, create an account, contact us, or subscribe to our emails, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details

  • Payment confirmation details

  • Customer service messages

  • Return or refund request information

Information collected automatically

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Products viewed

  • Referring website

  • Time and date of visit

  • Cookie and tracking information

Payment information

Payments are processed securely by third-party payment providers. We do not store full payment card details on our own systems.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

To process and fulfil your order

We use your name, address, contact details and order information to process your purchase, arrange delivery, provide order updates, manage returns and handle customer service requests.

To provide customer support

We use your contact details and messages to respond to your questions, resolve issues, process returns, and support your shopping experience.

To improve our website and services

We use browsing and analytics data to understand how customers use our website, improve product pages, improve website performance, and make our store easier to use.

To send marketing communications

If you subscribe to our marketing emails or agree to receive marketing, we may send you updates about new arrivals, offers, collections and store news. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

To prevent fraud and protect our business

We may use personal information to detect, prevent and investigate fraud, unauthorised activity, suspicious transactions, or breaches of our terms.

To meet legal obligations

We may use your information where required to comply with tax, accounting, legal, regulatory or consumer protection obligations.

4. Lawful Basis for Processing

Where UK data protection law applies, we rely on the following lawful bases:

  • Contract: to process and deliver your order, manage returns and provide customer support.

  • Consent: for email marketing and non-essential cookies where required.

  • Legitimate interests: to improve our website, prevent fraud, manage our business and provide a better customer experience.

  • Legal obligation: to comply with accounting, tax and legal requirements.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the store, improve performance, analyse traffic and support marketing.

Cookies may be used for:

  • Essential website functionality

  • Shopping cart and checkout functionality

  • Security and fraud prevention

  • Website analytics

  • Advertising and marketing measurement

  • Personalising your browsing experience

Essential cookies are necessary for the website to work properly. Non-essential cookies, such as analytics or marketing cookies, may require your consent depending on your location.

You can manage cookie preferences through our cookie banner or your browser settings.

6. Sharing Your Personal Information

We only share personal information where necessary to operate our business and provide our services.

We may share your information with:

  • Shopify, our ecommerce platform provider

  • Payment providers

  • Shipping and delivery providers

  • Email marketing providers

  • Analytics and advertising platforms

  • Customer support tools

  • Fraud prevention and security providers

  • Professional advisers such as accountants or legal advisers

  • Regulators or authorities where legally required

We require service providers to handle personal information securely and only use it for the services they provide to us.

7. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom. Where personal information is transferred internationally, we take steps to ensure appropriate safeguards are in place, such as using service providers with recognised data protection protections or appropriate contractual safeguards where required.

8. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

We may keep order and transaction records for accounting, tax, legal and business record purposes. Customer service messages may be kept for as long as necessary to resolve issues and improve support. Marketing data is kept until you unsubscribe or request deletion, unless we are required to retain certain information by law.

9. Your Rights

Depending on your location and applicable law, you may have the following rights:

  • The right to access the personal information we hold about you

  • The right to correct inaccurate or incomplete information

  • The right to request deletion of your personal information

  • The right to restrict how we use your personal information

  • The right to object to certain processing

  • The right to withdraw consent where processing is based on consent

  • The right to request a copy of your personal information

  • The right to complain to a data protection authority

To exercise your rights, contact us at Maisonvirelle21@gmail.com.

We may need to verify your identity before completing your request.

10. Marketing Communications

You will only receive marketing emails from us if you have subscribed, purchased from us where permitted by law, or otherwise agreed to receive marketing.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at Maisonvirelle21@gmail.com.

Even if you unsubscribe from marketing, we may still send you service-related messages, such as order confirmations, shipping updates or customer service responses.

11. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using appropriate safeguards.

12. Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or privacy practices.

The updated version will be posted on this page with a new “Last updated” date.

15. Contact Us

For questions about this Privacy Policy or how we handle your personal information, please contact us:

Maisonvirelle
Email: Maisonvirelle21@gmail.com
Business name: Maisonvirelle

If you are based in the United Kingdom and are unhappy with how we handle your personal information, you may also have the right to complain to the Information Commissioner’s Office.