Shipping & Delivery Policy

Last updated:18.8.2026

This Shipping & Delivery Policy explains how orders placed on the Maisonvirelle website are processed, shipped and delivered.

Please read this policy carefully before placing an order. By placing an order with Maisonvirelle, you agree to the terms below.

1. Shipping Destination

Maisonvirelle currently delivers to customers in the United Kingdom.

If shipping to additional countries becomes available, the available shipping destinations will be shown at checkout.

2. Order Processing

Once your order has been placed, you will receive an order confirmation email.

Orders are processed as soon as possible after payment has been confirmed. During busy periods, product launches, promotional events or public holidays, processing may take slightly longer.

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

3. Estimated Delivery Time

Our estimated delivery time is:

4–6 business days

Business days are Monday to Friday, excluding weekends and public holidays.

Delivery times are estimates only and may vary depending on courier availability, location, order volume, public holidays, weather conditions or circumstances outside our control.

4. Delivery Estimates

Any delivery dates shown on our website, product pages, cart page or checkout are estimates and are not guaranteed delivery dates.

We do our best to deliver within the estimated timeframe, but delays can occasionally happen.

If your order has not arrived within the expected delivery window, please contact us so we can help check the status of your shipment.

5. Shipping Cost

Shipping costs, where applicable, will be shown clearly at checkout before you complete your purchase.

From time to time, we may offer free delivery promotions. Any free delivery offer will be shown on our website or at checkout.

6. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation email with tracking information where available.

You can also track your order using our Track Your Order page.

Please note that tracking updates may take some time to appear after dispatch. If your tracking link does not update immediately, please allow some time for the courier system to refresh.

7. Delivery Address

Customers are responsible for providing the correct shipping address at checkout.

Please check your:

• Full name

• House number or building name

• Street name

• City

• Postcode

• Phone number

• Email address

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at Maisonvirelle21@gmail.com.

We cannot guarantee that address changes can be made after an order has been processed or dispatched.

8. Delayed Orders

Although we aim to deliver all orders within the estimated delivery timeframe, delays may occasionally occur.

Delays may be caused by:

• Courier delays

• High order volume

• Public holidays

• Weather conditions

• Incorrect address details

• Operational or supply chain delays

• Circumstances outside our reasonable control

If your order is delayed, we will do our best to support you and provide available updates.

9. Missing Orders

If your order has not arrived and the estimated delivery window has passed, please contact us at Maisonvirelle21@gmail.com with your order number.

We may ask you to confirm your delivery address and allow time for the courier or fulfilment partner to investigate the shipment.

If your parcel is confirmed as lost, we will work with you to provide an appropriate solution.

10. Failed Delivery Attempts

If a courier is unable to deliver your parcel, they may leave instructions, attempt redelivery, or return the parcel.

Customers are responsible for following any courier instructions and ensuring that someone is available to receive the parcel where required.

If a parcel is returned due to an incorrect address, failed delivery attempts or failure to collect, additional shipping charges may apply before the order can be resent.

11. Incorrect or Damaged Items

Please check your order when it arrives.

If you receive the wrong item, a damaged item or an item with a fault, please contact us as soon as possible at Maisonvirelle21@gmail.com.

Please include:

• Your order number

• A clear description of the issue

• Photos of the item and packaging where relevant

We will review the issue and provide the next steps.

12. Customs, Duties and Taxes

For orders delivered within the United Kingdom, any applicable taxes will be handled according to the checkout information shown at the time of purchase.

If international shipping becomes available in the future, customers may be responsible for any customs duties, import taxes or local charges required by their country.

13. Delivery Responsibility

We are responsible for arranging delivery of your order to the shipping address provided at checkout.

Once your order has been delivered to the address provided, responsibility for the parcel passes to you.

If you believe your parcel has been marked as delivered but you have not received it, please contact us so we can assist with the investigation.

14. Contact Us

If you have any questions about shipping, delivery or order tracking, please contact us:

Maisonvirelle
Email: 

Shipping & Delivery Policy

Last updated: 18.8.2026

This Shipping & Delivery Policy explains how orders placed on the Maisonvirelle website are processed, shipped and delivered.

Please read this policy carefully before placing an order. By placing an order with Maisonvirelle, you agree to the terms below.

1. Shipping Destination

Maisonvirelle currently delivers to customers in the United Kingdom.

If shipping to additional countries becomes available, the available shipping destinations will be shown at checkout.

2. Order Processing

Once your order has been placed, you will receive an order confirmation email.

Orders are processed as soon as possible after payment has been confirmed. During busy periods, product launches, promotional events or public holidays, processing may take slightly longer.

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

3. Estimated Delivery Time

Our estimated delivery time is:

4–6 business days

Business days are Monday to Friday, excluding weekends and public holidays.

Delivery times are estimates only and may vary depending on courier availability, location, order volume, public holidays, weather conditions or circumstances outside our control.

4. Delivery Estimates

Any delivery dates shown on our website, product pages, cart page or checkout are estimates and are not guaranteed delivery dates.

We do our best to deliver within the estimated timeframe, but delays can occasionally happen.

If your order has not arrived within the expected delivery window, please contact us so we can help check the status of your shipment.

5. Shipping Cost

Shipping costs, where applicable, will be shown clearly at checkout before you complete your purchase.

From time to time, we may offer free delivery promotions. Any free delivery offer will be shown on our website or at checkout.

6. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation email with tracking information where available.

You can also track your order using our Track Your Order page.

Please note that tracking updates may take some time to appear after dispatch. If your tracking link does not update immediately, please allow some time for the courier system to refresh.

7. Delivery Address

Customers are responsible for providing the correct shipping address at checkout.

Please check your:

• Full name

• House number or building name

• Street name

• City

• Postcode

• Phone number

• Email address

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at Maisonvirelle21@gmail.com.

We cannot guarantee that address changes can be made after an order has been processed or dispatched.

8. Delayed Orders

Although we aim to deliver all orders within the estimated delivery timeframe, delays may occasionally occur.

Delays may be caused by:

• Courier delays

• High order volume

• Public holidays

• Weather conditions

• Incorrect address details

• Operational or supply chain delays

• Circumstances outside our reasonable control

If your order is delayed, we will do our best to support you and provide available updates.

9. Missing Orders

If your order has not arrived and the estimated delivery window has passed, please contact us at Maisonvirelle21@gmail.com with your order number.

We may ask you to confirm your delivery address and allow time for the courier or fulfilment partner to investigate the shipment.

If your parcel is confirmed as lost, we will work with you to provide an appropriate solution.

10. Failed Delivery Attempts

If a courier is unable to deliver your parcel, they may leave instructions, attempt redelivery, or return the parcel.

Customers are responsible for following any courier instructions and ensuring that someone is available to receive the parcel where required.

If a parcel is returned due to an incorrect address, failed delivery attempts or failure to collect, additional shipping charges may apply before the order can be resent.

11. Incorrect or Damaged Items

Please check your order when it arrives.

If you receive the wrong item, a damaged item or an item with a fault, please contact us as soon as possible at Maisonvirelle21@gmail.com.

Please include:

• Your order number

• A clear description of the issue

• Photos of the item and packaging where relevant

We will review the issue and provide the next steps.

12. Customs, Duties and Taxes

For orders delivered within the United Kingdom, any applicable taxes will be handled according to the checkout information shown at the time of purchase.

If international shipping becomes available in the future, customers may be responsible for any customs duties, import taxes or local charges required by their country.

13. Delivery Responsibility

We are responsible for arranging delivery of your order to the shipping address provided at checkout.

Once your order has been delivered to the address provided, responsibility for the parcel passes to you.

If you believe your parcel has been marked as delivered but you have not received it, please contact us so we can assist with the investigation.

14. Contact Us

If you have any questions about shipping, delivery or order tracking, please contact us:

Maisonvirelle
Email: Maisonvirelle21@gmail.com
Track your order:  https://maisonvirelle.uk/apps/track123